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Ohne methodische Grundlagen gibt es keine erfolgreiche Gestaltung und Modellierung von Geschäftsprozessen unter Einsatz betrieblicher Standardsoftware, seien es ERP- oder Workflow-Management-Systeme. Das Buch schlägt die Brücke zwischen den betriebswirtschaftlich-organisatorischen Methoden und deren IT-gestützter Umsetzung.

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